WWSA takes great pride providing industry leading customer service and technical support to over 120 customers in 25 countries around the world. WWSA received a 99% customer service satisfaction score in our most recent annual survey and we have not received a score of less than 97% since our inception in 2004.

CUSTOMER FOCUS

We work closely with our customers to determine the best possible superabrasive solution for each application.

CUSTOMER FEEDBACK

Responding in a timely manner is critical to the success of our customers.

SPECIAL REQUIREMENTS OF OUR CUSTOMERS

WWSA maintains extensive inventories of customized superabrasive products that are manufactured to satisfy our customer’s specific requirements.

CUSTOMER PROPRIETY

All WWSA team members completely understand that our relationship with each customer is based on mutual trust and confidentiality.

ON TIME DELIVERY

WWSA currently maintains an inventory of over 25,000,000 carats to ensure on-time delivery of our 200 superabrasive products. WWSA covers the cost of shipping our products to our customers—typically 2-3 day delivery.

CUSTOMER GRIEVANCES

While everyone at WWSA strives for a mistake-free environment, mistakes do happen. How WWSA responds to an issue distinguishes our customer service from our competitors. We view any issue that may arise as an opportunity to provide our customers with a timely, solutions based resolution.